Plain English
Calls to a consumer's residence, cellular, or other telephone — including text messages — must be placed between 8 a.m. and 9 p.m. LOCAL TIME at the consumer's called location.
How Pleadwright enforces
The scheduling layer refuses to dispatch voice or SMS outreach unless the consumer's local clock reads 08:00–21:00. The check uses the consumer's address-derived time zone, not the firm's, and it blocks ad-hoc "I'll just call after 5 here" overrides.
Why this rule is in the library
The TCPA's 47 C.F.R. § 64.1200(c)(1) prohibits calls outside the 8 a.m.–9 p.m. window "at the called party's local time." That last four words are the operative trap: a 7:55 p.m. Eastern call to a Mountain-time consumer lands in TCPA territory even though it looks fine on the operator's wall clock. Pleadwright resolves the time zone at scheduling time against the consumer's matter record, holds the dispatch if the window is closed, and reschedules — never overrides. Because the TCPA carries a private right of action with $500 per call (trebled to $1,500 for willful violations) and the dunning population regularly seeks TCPA scrub at intake, the cost-benefit is asymmetric: a single off-window call can dwarf the underlying debt.
Enforced in-app at
Deep links into the in-app draft tools that enforce this rule. The [id] placeholder is the matter you pick on /matters.